Policies

First, message the other party politely with facts, dates, and desired outcome. Most stay issues resolve between guest and host.

If you cannot resolve it, contact Isisel with booking references and evidence (messages, receipts, photos). We may mediate informally for marketplace integrity; we are not a court or arbitration panel in MVP.

Nothing in these policies prevents either party from seeking remedies available under local law. For Gambia- and Africa-focused stays, local consumer and lodging norms may apply alongside these platform rules.